1.11 Policies & Procedures
–Quotation & Order Form Requirements.
a.) In order of our company to evaluate and execute your
quotation and orders. We have enclosed a project information
quotation form or Order form to assist you in our requirements.
We require accurate information to professionally execute
and process our client’s needs. Decorative Moldings
Ideas Inc shall not be held liable for any unforeseen circumstances
or changes in detailing requirements outside of the information
that was originally submitted to our facility.
b.) Clear and precise information will avoid delays in the
execution of your needs. Your requirements will not be processed
unless of staff is 100% sure of the project detailing. A call
to our facility for further clarification may avoid delays
or errors in the future. We will be glad to assist your needs!
c.) Upon the placement of your order, our office will notify
the recipient with an order notification. Decorative Molding
Ideas Inc. personnel team corresponds directly with all of
our clients as to the status their order.
d.) Our lead times start the day that the placement of the
order is completed. Lead Times & scheduling may be decreased
or increase with production limitations. In the event of peak
season, extremely high demand or any unforeseen circumstances,
which may affect production lead times, the client will receive
notification as soon as possible.
e.) Changes, additions and or cancellations to orders placed
will only be permitted within 24 hours of the placement of
f.) A 25% re-stocking fee will apply to all standard stock
items that are cancelled, or reduced quantities after the
24-hour order placement limitation period has expired.
g.) James Insert Foot Note
Decorative Molding Ideas Inc. Specification # 1.11 Policies
& Procedures Page 1 of
Custom Order may not be cancelled after the 24-hour order
placement limitation period has expired. All custom orders
require a minimum deposit of 50% of the value of the order.
Deposits must be made payable to Decorative Molding Ideas
Inc, prior to the commencement of the custom order. Should
circumstances arise and the Decorative Molding Idea’s
Facility honor’s a cancellation of custom statue. The
purchaser shall be liable for all labour and material cost
incurred by the Decorative Molding Idea’s Facility.
The charges shall be made payable in full by the purchaser.
Custom work deposits are non –Refundable.
h.) Should additional quantities or changes to any order
be implemented after the 24 hours time allowance, Decorative
Molding ideas Inc. shall not be held liable for any delay
timelines or costs for the adjustments. Decorative Molding
Ideas will strive towards and allow reasonable efforts to
maintain the original time schedule restraints for the client.
Requests made after the 24 hours time allowance may propose
delays for completion dates, project scheduling. In the event
of alternations and or additions to an order, the date of
revision shall reflect the ordering date, thus altering the
i.) Decorative Molding Ideas shall not be held liable for
delays in shipping due to Custom delays and or holidays interruptions.
j.) Decorative Molding Ideas Inc. requires a minimum order
of $100.00 net value on all orders placed for shipments. All
shipping charges will be extra above the $100.00 net value.
k.) Decorative Molding Ideas Inc charge one-time setup fees
for custom detailing and modifications. Decorative Molding
Ideas Inc. shall retain all manufactured Equipment, templates,
forms, jigs, custom moulds etc. All material and labour charges
for these items shall be charged to the customer. Once the
custom detailing equipment has been designed, the customer
will have the ability to re-order the custom profile at a
standard rate with no further set-up charges. The final custom
work requirements produced shall remain the property of Decorative
Molding Ideas Inc. After a period of 24 months or more the
property may be discarded from the DMI archives.